Design SOP for Tracking and Reporting Mechanism to Increase Productivity and Business Development through Sales

Abstract

This report provides a summary of the Summer Internship Project completed during two months in Sports365. The work was divided into three projects. The first project involved researching the tracking and reporting tools that can be used to streamline the process and hence increase the productivity of the team. Around 8 tools were explored and analyzed on various parameters such as cost, automation, customer support, and then a prototype model was build using Trello, Pipedrive, and Podio. After further analyzing these three tools, Pipedrive was recommended to the organization as it synced with the need of the organization. The second project was business development. It involved connecting various school uniforms vendors to the company. The process involved calling the vendors and explaining them about the platform that the company provides. Vendors, if interested, were reported to the company and then the sales team of the organization takes over. The third and final part of the internship was to find out ways in which the efficiency of the employees working from home could be mapped and increased. After researching, the best practices that followed in the industry were suggested. During the course of SIP, I learned about the lead generation process, different CRM tools that industry uses to streamline their process and how to pitch about the product to potential clients. The SIP helped me to hone my interpersonal and problem-solving skills. Overall, the experience was challenging as well as full of opportunities.