Technological transformation through electronic reverse auction: A case of GSCSC, India

Abstract

Savings of (H or Indian Rupee (Code INR) is official Indian currency. 1 USD equals to apprx. H 74) 28.69 crore (One Crore equals to 10 million) in one year!! No one could believe that it was possible; but Gujarat State Civil Supplies Corporation Ltd. (GSCSC), India could achieve it in the year 2018–19 due to successful implementation of electronic reverse auction (eRA) with great team efforts. Manish Bhardwaj, Managing Director of GSCSC was reflecting about this arduous but fruitful journey. What factors paved the way for the success? While his audacious initiative of extending the eRA from commodities purchase to services provided significant quantitative and qualitative benefits to government and other stakeholders, he knew that he and his team will be judged on the sustenance of the model. He was deliberating on various Dos and Don’ts while finalizing his plans for the year ahead.