A Case Study of Implementing Quality Improvements in Inter – Departmental Activities at an Educational Institution

Abstract

We have seen note-worthy changes in different aspects related to Quality like definition of quality, tools & techniques used to achieve quality, role of different stake-holders etc. during last century and in particular during last three decades. Quality has become essential ingredient in any sector for survival in the era of globalization and technological advancements. This paper is an attempt to showcase the quality improvements in activities related to examination at an Educational Institute as a case study. The first part describes the meaning of quality in general and historical development in the field of quality. The second part discusses the various activities / process related to examination at an educational institute and implementation of quality improvements in examination related activities through small group activities as a case study. It also highlights the outcomes and the benefits gained by implementation of quality improvements. The last part includes the concluding remarks.