IR @ Nirma University
Keeping in tune the global developments we are creating an institutional repository using DSpace Software (Digital Library Software). We are archiving institutional knowledge like, faculty papers, theses, and dissertations in PDF format at DSpace. Students can access this digital information anywhere in the campus.
Please use this identifier to cite or link to this item:
http://10.1.7.192:80/jspui/handle/123456789/5688| Title: | Role of Negative Emotions on Customer Complaining Behaviour in Business-to-Business Service Industry |
| Other Titles: | (Electronic Dealership) |
| Authors: | Choraria, Sapna |
| Keywords: | Faculty Paper Faculty Paper, Management Management, Faculty Paper Emotions B2B Marketplace Negative Emotions Complaining Behaviour Customer Relationship |
| Issue Date: | 16-Jul-2015 |
| Description: | Shaping the Future of Research in Marketing in Emerging Economies: Looking Ahead, International Conference, 2012 |
| URI: | http://hdl.handle.net/123456789/5688 |
| Appears in Collections: | Faculty Papers, IM |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| SC_Role of Negative Emotions on Customer Complaining Behaviour in Business-to-Business Service Industry.pdf | 101.38 kB | Adobe PDF |  View/Open |
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