IR @ Nirma University
Keeping in tune the global developments we are creating an institutional repository using DSpace Software (Digital Library Software). We are archiving institutional knowledge like, faculty papers, theses, and dissertations in PDF format at DSpace. Students can access this digital information anywhere in the campus.
Please use this identifier to cite or link to this item:
http://10.1.7.192:80/jspui/handle/123456789/5743| Title: | Towards a Comprehensive Framework for Service Recovery |
| Other Titles: | An Empirical Investigation of Recovery Strategies |
| Authors: | Awasthi, Ashwini Rawani, Meenakshi |
| Keywords: | Faculty Paper Faculty Paper, Management Management, Faculty Paper |
| Issue Date: | 20-Jul-2015 |
| Description: | Nirma University Journal of Business and Management Studies, 6(1&2) July-December, 2011 |
| URI: | http://hdl.handle.net/123456789/5743 |
| ISSN: | 2249-5630 |
| Appears in Collections: | Faculty Papers, IM |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| AA_Towards a Comprehensive Framework for Service Recovery - An Empirical Investigation of Recovery Strategies.pdf | 133.85 kB | Adobe PDF |  View/Open |
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